Refund Policy
Your satisfaction is our priority – here's how we handle refunds transparently
Eligibility Requirements
At calyphorenta, we want you to feel confident about your investment in our finance education programs. Refund requests must be submitted within 30 days of your initial program enrollment to qualify for consideration.
- You must have completed less than 25% of the enrolled program content
- Original payment receipt or transaction ID must be provided
- Account must be in good standing with no violations of our terms
- Specialty workshops and one-on-one consultations require separate evaluation
Refund Process Timeline
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens after you submit your request:
Request Submission
Submit your refund request through our support portal or email. Include your enrollment details and reason for the request.
Review Period (3-5 Business Days)
Our team reviews your request against our eligibility criteria and verifies your account status and program usage.
Decision Notification
You'll receive an email with our decision and, if approved, details about the refund processing timeline.
Refund Processing (7-10 Business Days)
Approved refunds are processed back to your original payment method. Bank processing times may vary.
Payment Method Considerations
The speed of your refund depends partly on how you originally paid for your program. We always process refunds back to the same payment method you used initially.
Credit and debit cards: Most card refunds appear within 5-7 business days, though some banks may take up to 10 days to process the credit.
Bank transfers: Direct bank transfer refunds typically take 3-5 business days to appear in your account after we initiate the refund.
Digital payment platforms: Services like PayPal usually process refunds within 24-48 hours, though they may hold funds for additional verification in some cases.
Special Circumstances
We understand that sometimes unusual situations arise. While our standard policy covers most scenarios, we evaluate certain circumstances on a case-by-case basis.
Medical emergencies or significant life events may qualify for extended consideration periods. Financial hardship situations receive individual attention, and we often explore alternative solutions like payment plan adjustments before processing refunds.
Technical issues that prevent program access for extended periods will result in automatic deadline extensions for refund requests. We track system downtime and proactively reach out to affected users.
Corporate enrollments involving multiple employees have separate procedures and may require approval from both the individual participant and the company administrator.